How do I terminate my contract without having access to my SIM card?

[Lugster]

As per title. The "Leaving O2" site here is useless:

https://www.o2.co.uk/help/account-and-billing/leaving-o2

It just sends me to the "Contact us" site here:

https://www.o2.co.uk/contactus

The two sites just link me in a circle. There's no live chat to contact (actul live chat, not some bot that just links me to the "Leaving O2" again). There's no online form for email address either. I'm abroad now and I won't pay extra charges to do an international call. Can anyone link me to a live chat and/or contact form?

[Cleoriff]

@Lugster 

You need to contact O2. You can use Skype.

All numbers and details are in this guide Guide: Coronavirus Community Help and Support 

[Lugster]

Is this supposed to be a joke? I'm not going to install third-party software just to get some customer support, and I'm not going to make an international call and pay extra for that.

[Cleoriff]

No it's not a joke. Many people who are abroad and want to contact O2 without cost have used Skype. It's been a godsend during the pandemic.

You could use live chat, but they are limited. They can be found  via this link Guide: How to find help & contact O2  or if you check in the shop one may appear if available https://www.o2.co.uk/shop 

[Cleoriff]

@Lugster 

We are customers like yourself. We have no access to any account info. I will tag one of our account advisors to see if they can help @O2Lisa @O2Georgina  are you able to assist here please?

[O2Georgina]

Hi @Cleoriff  Thanks for the tag. @Lugster  I will send you a private message

[Cleoriff]

Thanks @O2Georgina 

[O2Georgina]

Hi  @Cleoriff  This query has been resolved

[Cleoriff]

Excellent @O2Georgina  Well done you x