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Level 1: Joiner
Posts: 1
Registered: ‎24-04-2019
Accepted Solution

How can I cancel my contract?

There's really no clear indication of where and how to cancel my contract with 02.

Level 29: Intuitive
Posts: 1,281
Registered: ‎02-07-2013

Re: How can I cancel my contract?

[ Edited ]

If you want to leave and keep your mobile number you need a PAC code, to get your PAC code, text PAC to 65075.
If you just want to end your contract, and are happy to loose your number, you need a STAC code. Text STAC to 75075

O2 should reply with any early cancellation charges if applicable

O2 Support
Posts: 75
Registered: ‎17-06-2020

Re: How can I cancel my contract?

Hi Ellie 11, you can contact customer services on 202 from your handset and they will be able to assist you, please also make them aware if you wish to retain your number as you will need a PAC code.

Hope this helps.
Posts: 115,420
Topics: 571
Solutions: 15,782
Registered: ‎04-04-2012

Re: How can I cancel my contract?

@Ellie11 

The cancellation process is described in full here Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)