Hi,
At around Christmas, someone took out three O2 accounts in my name + address. As soon as I became aware of this (early January) I informed O2 who said they would investigate.
Over the last there months I have received a succession of increasingly threatening letters about the unpaid accounts. At each point I have contacted O2 who have promised to sort things out. They have not.
At the last call I was told my case had been escalated to a senior manager who would be in touch. They have not been.
6 weeks ago I was told they would have an update within one month. No update was forthcoming.
I have now been informed that the accounts have been sold to Lowell to recover the debt. Meanwhile my credit rating has been trashed because of the missed payments. This is especially significant as I work in financial services, and part of my employment terms requires a good credit rating. So Ive also needed to get my employer involved so they are aware.
I no longer have any faith in O2 to resolve this - whats my best option to look for external resolution?
