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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

My log in details

Hi I changed my O2 password and it is still saying I can't get through to check my bill

Resolved! Outgoing bar

Gave accidentally bared outgoing calls and can’t change it back?

Resolved! my bill

HelloI would like to cancel my audible membership and payment plan with immediate effect. How do I do this please?

Resolved! Migrated from Virgin Mobile -- how to add my migrated number to my existing O2 account?

Hi all, I'm a new O2 user recently moved by Virgin Mobile. I have this issue ... I already have an O2 account with my main email address which I use to pay for my mum's phone plan. My Virgin Mobile number was moved to a new O2 account with an awkward...

Resolved! adding a data only payg sim to my o2 account

I recently bought a 5g router and an O2 pay-as-you-go data sim card. I want to add it to my MyO2 account so I can track it and top it up more easily.

changing my pay monthly contract with a pay as you go account

My pay monthly contract comes to an end on 27th June 2023. I would like to transfer to a pay as you go deal, but keep my mobile number. How do I go about achieving this?

Resolved! 4G

I received a message on my mobile this morning saying you had switched off 4G on my phone.Why is this please?

Resolved! O2

So my latest bill has come on my o2 account and it is £46 I have just paid £25 towards it for now and it is still saying £46 and it should say £21 ! Why is this??

02 open website wont work

I recently took a new contrct out. As an NhS worker i am.eligible for the discount however every time i try to get on the website to apply for it, I get a message come up saying "sorry theyres been a problem"This has been ongoing for the past couple ...

Resolved! Credit report not updated.

Took IPhone through o2 on finance almost year ago, paid off couple months later and it is still on my credit report as loan with outstanding balance of £756.On phone line been told that it is my problem not O2, in system they have it marked as paid.O...

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