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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Why I can’t view my bill and can’t login to my app

Why I can’t log in my O2 app and why I can’t view my bill

Resolved! Can't gain access to my o2

I tried to sign in to check my balance but the system is saying "we are having problems checking your account. Please help me rectify the issue.

Resolved! email setup wrong

my email was setup wrong so i cant recieve the email to login to my 02

Resolved! Bluelight discount

I am trying to upgrade my daughters phone and use bluelight discount for o2 refresh but it’s not accepting my discount code

Resolved! How to delete My O2 account ?

Hi, I want to delete my Pay As You Go account, because I want to add this number to my Monthly Pay account.So if I log in to account, go to Profile, press on Delete account, it's just log out from account but not delete it.On my Monthly Pay account, ...

Resolved! Contract copy

Good afternoon, Can I kindly have a copy of the contract for the number I had a look on the portal and whilst I was able to retrieve the contracts for the other two numbers, I could not find it for If this is something I can easily access from the on...

FRAUD - Default notices received for a mobile I don't own

I've just received 2 default notices for a mobile number that I don't own. Tried to call customer services but got nowhere. I have reported to ActionFraud but really need to flag it to O2 customer services so that they can pass to their Fraud team. A...

Calling disable unable to make calls are prohibited can't s my 10£ voucher

Resolved! Can't access app

Hi, I can't seem to access my o2 app

Resolved! Telecom fraud

Dear all, Someone just asked me for a text verification code, claiming to help me get a discount, which I provided. He also provided my security information (I'm not sure if I provided the correct information), and in addition, he asked me to provide...

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