Fraud call

[ElleParvin]

Hi, I received a call just now from someone claiming to work for O2 who said they were adding a 40% discount to my plan they talked through why and how it would be added what it would entail and sent me a code which came from an O2 contact although the call legitimate until the end of the call when they said they would look at my details and send me a confirmation email, I never received the email and the person was asking me questions that would seem obvious to someone who was working for O2 such as asking my name, email, home address, I gave my name and my email but I didn’t provide my home address as this made me question the legitimacy. Is this something I should be worried about?

Thank you !

[MI5 · Accepted solution]

@ElleParvin 

Yes you need to act now.

It's a well known scam.

Change your O2 password immediately and contact O2 fraud to inform them.

There will likely be a fraudulent order on your account.

Numbers to call here Guide: Coronavirus Community Help and Support 

You should also notify your bank to stop any transactions and also action fraud.

https://www.actionfraud.police.uk/