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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Chat facility

Is the online chat facility down today? The Start chat box is just greyed out.

O2 app

Everytime I try logging into the o2 app it says the information doesn't match the records?I've tried clearing the data n cache and undownloading and loading again

Resolved! Terminate my contract

Hello , I am currently in Bolivia and I want to end my contract as It’s finishing on February and I’m currently not using the SIM card because I am in Bolivia and the sim doesn’t work here .

Fraud

Someone bought o2 number with my bank account.This number does not exist in my o2 account or on my invoice, but the fees are charged to my account.o2 does not want to tell me who this number belongs to.I can't block it.the case was reported on Decemb...

Deposit

I paid £ 250 deposit which should be paid back to me after 3 monts ... it’s been nearly a year and I haven’t recieved any payment back... can I have my deposit back please or use it to my credit to go down .. thank you ..

Call barring

everytime I make a call it says "call barring is on". How do I turn it off?

My O2

I want to add two devices to my 02 app but I can’t see how to do it. I currently have two devices on there and want to add two more

Network

My phone keeps signing me out of the network and asks me to sign in but it signs me in to myo2 and nothing changes but if I don't have WiFi on my phone then my data doesn't work and my signal keeps disappearing. Does anyone know how to fix this?

Resolved! Can't remove pay as go

Iv upgraded to pay monthly but cannot remove old number from my o2

Resolved! Get a STAC Online

Can someone please walk me through the steps to get a STAC through My O2. I have multiple numbers on my account so apparantly I can't request the code via a text. I want to do this online because I have a lot of numbers to move and want to do this gr...

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