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Extra charge

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Emilyjay
Level 1: Joiner
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on ‎11-10-2021 16:21

on ‎11-10-2021 16:21

I have been charged £42.92 on my bill, and Im not sure why as I'm currently on holiday in Croatia which is in your euro zone 

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madasaf1sh
Level 79: Lord of the Boards
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on ‎11-10-2021 16:36

on ‎11-10-2021 16:36

@Emilyjay 

 

You can check your extra charges by going to myo2 and seeing them in there, otherwise you will need to call customer services on 202 or 0344 809 0202. 


You may have roamed onto a network in Bosnia Herzegovina which is not in the Europe Zone. 

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 79: Lord of the Boards
  • 13149 Posts
  • 91 Topics
  • 3343 Solutions
Registered:

on ‎11-10-2021 16:36

on ‎11-10-2021 16:36

@Emilyjay 

 

You can check your extra charges by going to myo2 and seeing them in there, otherwise you will need to call customer services on 202 or 0344 809 0202. 


You may have roamed onto a network in Bosnia Herzegovina which is not in the Europe Zone. 

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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