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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Old bills

I left o2 around 10 months ago and moved my number to a different network, I now need to access my phone bills for Jan 2020 (I need to see when I made calls to a particular number for civil court case) my o2 account is still open but I cant see my bi...

Resolved! Bring in other product

Does anyone know how I can add my new phone to my o2 please

Resolved! CANNOT LOGIN TO MY O2 ACCOUNT

I LITERALLY CANNOT LOGIN TO MY O2 ACCOUNT ALTHOUGH I HAVE A EMAIL & CORRECT PASSWORD. BUT THEY ALSO NEED TO SEND A CODE TO MY MOBILE NUMBER & THIS IS THE ISSUE OF THE PAST 10 MONTHS RUNNING NOW. I HAVE NEVER EVER HAD ANY CONNECTION TO BE ABLE TO SEND...

Resolved! Data usage

How do I find my data usage from previous periods

Resolved! Account number

Hello how do I find my o2 account number?

Resolved! Resume service

Hi I called o2 yesterday as my service has not been resumed since paying my bill on the 2nd, she told me to keep rebooting my phone as it was showing my service was active.. it is not!! I cannot even call o2 as I’m redirected to bills which then stat...

New phone ordered

I ordered my new upgrade on Friday 3rd September and it told me my phone was in stock and would be dispatched next day. I went online to track it on the Saturday to make sure I would be at home when it arrived and it told me my phone is awaiting stoc...

No access to my o2

I've just changed my username/email for my o2 app and now I cannot log back into the app I get an error message stating something went wrong? Wait a few minutes, that was an hour ago. Not sure what happened as I can access my o2 via web browser but n...

No access to my O2 App

Hi there,I can access my O2 perfectly fine on the web, but when I try to use the same credentials on the My O2 App, I get the following message:Something went wrong.Oops. My 02 isn't available to you yet. If you're new to O2, it can take up to 48 hou...

Resolved! voicemil

I am unable to access voicemail by dialing 222 as requested on a Samsung Galaxy S6 phone

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