cancel
Showing results for 
Search instead for 
Did you mean: 

Stolen Phone

Katie25
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Good afternoon, 

 

My mum has tried to report my stolen phone but cannot get through to the number O2 provides on the website, so I thought it would be best to email O2 about it to report it stolen. it was stolen on Saturday in a night club in Manchester. She tried to call yesterday but they said they had no one available so to report it today. She tried again but hasn't managed to get through yet. 

 

Please can you send me a new sim card with my number? 

I will have to come into an O2 store on Thursday as that is my next day off to get a new phone. 

my number is xxxxxxxxxxx. Please ring my mum to discuss any of this further xxxxxxxxxxxx

 

I hope you can help

 

Thank you

 

Katie

Current O2 customer

 

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Message 1 of 3
101 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 122195 Posts
  • 609 Topics
  • 18979 Solutions
Registered:

@Katie25 

You need to contact O2.

This is not O2 so we, as customers, cannot help you, sorry.

You should also remove personal details as the forum is open to the public.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

Guide: Lost or Stolen O2 Device? - How to Report it 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 3
97 Views
2 REPLIES 2

MI5
Level 94: Supreme
  • 122195 Posts
  • 609 Topics
  • 18979 Solutions
Registered:

@Katie25 

You need to contact O2.

This is not O2 so we, as customers, cannot help you, sorry.

You should also remove personal details as the forum is open to the public.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

Guide: Lost or Stolen O2 Device? - How to Report it 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 3
98 Views

Cleoriff
Level 94: Supreme
  • 106319 Posts
  • 790 Topics
  • 5483 Solutions
Registered:

@Katie25 

This is a member community and we have no access to any account.

Here's a guide on what to do about Lost and stolen goods. Guide: Lost or Stolen O2 Device? - How to Report it 

*The Game Is On*

Girl in a jacket
Message 3 of 3
95 Views