Extra Billing on MMS

[CS8]

I got charged extra for an MMS message that I am not even sure what it is about.. I have done no extra pictures to receive that extra billing! What am I to do now?

[Cleoriff · Accepted solution]

Hi @CS8 

Take a look at this guide Guide: Accidental MMS Sending and How to Avoid it . a SMS can be converted into MMS by including emoji's into a text.

If you need to contact o2 then all numbers are in this guide Guide: Coronavirus Community Help and Support 

Or via social media: 

Message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.