Download Bill function has disappeared from MyO2

[EarthlyPowers]

I used to be able to download a PDF of past bills for invoice recording.

This function has disappeared.

How do I get a PDF of past bills and current/future ones?

[madasaf1sh · Accepted solution]

@EarthlyPowers 

If you have a look at this guide Guide: How do I get to the 'Download Bill' page?  It should be available to you..

If you are on the new billing system you may need to contact customer service to help you...

[MI5]

@EarthlyPowers 

Sounds like you have moved to the new billing platform.

We're not all there yet but @Enlli can direct you.

[EarthlyPowers]

Thanks. I must be on the new billing system. I had already looked at the guide which was useless.

Will try to contact customer service but there seems to be no way to speak with a human.

[Enlli]

Hi.

Go to the Web Version of My O2

Top left you will see the words My O2 followed by a down arrow

Click and it will open the menus

Choose Billing History

From there you can choose which Bill you want and download a pdf.

1. 

[EarthlyPowers]

I can see a View bill button for my current bill but not for past bills. Previously, I could download past bills.

[pgn]

As with previous screw-ups on the MyO2 site, it is likely your historical bills will move across to the new system in due course, @EarthlyPowers - it seems O2 live for the now, and only let the past return as an afterthought.

If nothing appears in a month or so, reach out to O2 via Social Media (see link just below this post) or call them on 202 around 08:10 any morning, ask them if they can mail them to you. The usual £6 charge may be waived as it looks like a migration delay issue. Good luck.

Would be nice to get an update or confirmation from @ColinO2 or the Forum team, @Breanna or @Martin-O2 though 🤔

[Enlli]

 Strange, I've got 14 months worth when I scroll down.

Whole thing is a mess. I mentioned yesterday there are things on the Web I can't access through the App and things on the App I can't access on the web

[EarthlyPowers]

Thanks for the advice!

[Angiewren1]

It’s a messaging service like WhatsApp, I believe it’s a human texting 😁