Unable to transfer old number to new sim

[BHayden]

I have two pay monthly contracts with O2. I wish to close one and transfer the number to the other (new) contract. I normally arrange this through live chat which has disappeared from the o2 site completely. Having cycled through the help and support a dozen times I try calling 202. Just get referred back to the website. The link "speak to an adviser" opens a page suggesting I download the 02 app.

In other words, "Hello customer, sorry you have a problem. Sort it out yourself"

[Cleoriff · Accepted solution]

Hi @BHayden 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here.

You can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this