Solved: Data problem

Cristi · ‎24-07-2019

Hello guys. I have a question. I check the app and i don t have Any idea Why i don’t have the data part. I check and it’s write something like : 0 mb of 0 kB left last 2 days ago i had 30gb.. Any idea what’s happening !??

MI5 · ‎24-07-2019

@Cristi

Try deleting the app and reinstalling it first.

If that doesn't help, give customer service a call to reset things at their end Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎24-07-2019

@Cristi

Try deleting the app and reinstalling it first.

If that doesn't help, give customer service a call to reset things at their end Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎25-07-2019

Is this a new account? Could it be a pro rata adjustment?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

EmilieT · ‎29-07-2019

@Jodle Just a quick update on this one - we were aware of some issues on Android with the allowances displayed in My O2 last week, however it should be all sorted now if you update your app

Edited to add: In case you're still experiencing any problem, please let us know so we can feed that back to the teams working on My O2!

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