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Level 4: Observant
Posts: 74
Registered: ‎02-02-2019

My O2 account

Been trying to view data for the past few days but just getting an error message  any ideals 

 

20**Personal info**.png

Posts: 117,566
Topics: 575
Solutions: 16,502
Registered: ‎04-04-2012

Re: My O2 account

@Baz 

Try clearing your cache and cookies or try a different browser. 

You could also try the MyO2 app on your phone. 

If no luck, give customer service a call on 202 to reset your account. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 84,706
Topics: 580
Solutions: 4,326
Registered: ‎04-01-2009

Re: My O2 account

Level 4: Observant
Posts: 74
Registered: ‎02-02-2019

Re: My O2 account

The app is the same @MI5 

 

Screenshot_20190720-190124_My O2.jpg

Posts: 117,566
Topics: 575
Solutions: 16,502
Registered: ‎04-04-2012

Re: My O2 account

Looks like you'll need to call them @Baz 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 4: Observant
Posts: 74
Registered: ‎02-02-2019

Re: My O2 account

thanks @MI5  will give them a call when i have time next week 

 

Level 4: Observant
Posts: 74
Registered: ‎02-02-2019

Re: My O2 account

God that was the worse and  rubbish go at  been a customer service department that I've ever known the first member of staff just had me un-installed and reinstall the app ( 6 times in total ) this would fix the app and the web site I'm told  (will it ? I don't think so )  i asked to speak to someone else the call ended ,  I called again and got someone else after about 20 mins of going over stuff including the above please un and re the app  it turned out that o2 have an issue and it is effecting a few people , so i ask to make complaint about first member of staff only to have call ended again  deffo not great service 

 

Posts: 117,566
Topics: 575
Solutions: 16,502
Registered: ‎04-04-2012

Re: My O2 account

Standard these days.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 4: Observant
Posts: 74
Registered: ‎02-02-2019

Re: My O2 account

Just to easy my mind a bit uninstalling and reinstalling the app would not change the web site page @MI5  will it ?    I really don't know why I'm doubting myself 

Posts: 117,566
Topics: 575
Solutions: 16,502
Registered: ‎04-04-2012

Re: My O2 account

No mate, of course not. If it was just the app playing up I would have suggested it already, but it won’t help the website.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)