Customer service

[Cam41]

I'm the account holder and bill payer once happily with Virgin mobile. I had two SIM deals plus an iPhone for my daughter.  I ended my sim deal for a far better one with another provider. I can't access MY account without O2 sending verification codes to my daughters number. After a lengthy discussion I asked that they send the verification code by email. This was agreed. I try to log in and nope, codes will be sent to my daughter who is often out and unavailable 

[MI5]

Like I said already, you can add any other UK mobile number.

I'm not going to argue with you about it but customer service are wrong, again, as usual and they cannot send to email as it's not considered secure, so again, wrong, as usual.

[Cam41]

Unfortunately customer service are the only ones I can deal with. I've wasted an entire afternoon going around in a loop trying to access MY account  without them texting my daughter. Genuinely the worst customer service I've ever experienced and there are some awful organisations out there. Thanks anyways 

[MI5]

@Cam41 

You can add the number yourself.

Just login once more with your daughter and go to manage your details the add the number in your contact details.

[Cam41]

I will certainly try once more tomorrow and if successful I shall let u know sir. Live long and prosper.

[MI5]

🖖