Cannot use date roaming

Lisa1971 · ‎01-09-2024

For the past 2 years since 02 took over virgin I have not been able to use my data abroad .I have live chatted whilst abroad with 02 and even had my bill doubled as said it was my previous phone plan that was the problem but that was a load of rubbish. I read it could be the APN as whilst in Greece it was on idalta and think it should of been 02 .I just want it resolved but 02 don't seem to know ...

MI5 · ‎01-09-2024

Answered here already https://community.o2.co.uk/t5/Tech-Support/Cannot-use-data-abroad/td-p/1744119

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎01-09-2024

Change the APN to mobile.o2.co.uk

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Lisa1971 · ‎01-09-2024

How it asks for a password ect

jonsie · ‎01-09-2024

Only change the APN

Leave the rest as it is

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Lisa1971 · ‎01-09-2024

Tried on holiday to change APN but it asks for a passcode

jonsie · ‎01-09-2024

password or passcode?

password is 'password'

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

O2

Cannot use date roaming

Clarification on Bolt on and O2 Travel

My O2 with 2nd SIM card

Lost sim abroad, need a new one or an eSIM

new sim card

Change of address