on 01-09-2024 15:49
For the past 2 years since 02 took over virgin I have not been able to use my data abroad .I have live chatted whilst abroad with 02 and even had my bill doubled as said it was my previous phone plan that was the problem but that was a load of rubbish. I read it could be the APN as whilst in Greece it was on idalta and think it should of been 02 .I just want it resolved but 02 don't seem to know ...
on 01-09-2024 15:52
Answered here already https://community.o2.co.uk/t5/Tech-Support/Cannot-use-data-abroad/td-p/1744119
on 01-09-2024 15:53
Change the APN to mobile.o2.co.uk
on 01-09-2024 16:07
on 01-09-2024 16:07
How it asks for a password ect
on 01-09-2024 16:10
Only change the APN
Leave the rest as it is
on 01-09-2024 16:11
on 01-09-2024 16:11
Tried on holiday to change APN but it asks for a passcode
on 01-09-2024 16:15
password or passcode?
password is 'password'