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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Cancel subscription

I wish to cancel my subscription to O2. Please advise on how to do this

Stored payment card

Every time I click to remove an old payment card from stored cards on my o2, the card will appear to have removes. However, if I navigate away from that page and back again, the card I still there - same happens if I refresh. I have removed it around...

over charged

i have been over charged every month when i had a cap in place , would like to calculate total and get a refund

Resolved! couldn't able to change new number to old number.

Hi thereI got SIM yesterday. I activate accordingly the pepper says. But couldn't able back my old number. How can i back my old number?thank you!

Sim

Hi I’ve had an email saying I’ve been accepted for monthly sim only payments but my email as told me to sign in to my account for what’s next but there is nothing there for me to do please help

Sim activate

Hello, I am having issues with activating my sim.ive put my new sim in however I’m not getting a signal still. I’ve tried sending a code to my temporary number but it is not in use anymore and can’t find a way to change my temporary number. I’ve trie...

Resolved! Replacement sim

My husband is in hospital and he has lost his sim card for his phone. I cant see anywhere on the website to get a replacement except by calling but my husband is unable to use his phone due to his injuries. Can anyone help?

Phone account turned off

Hi I have paid my sons bill and his account isn’t back on yet

Received contract email

Hi i was on the phone upgrading my phone and waiting for new contract email. I have received emails now and want to continue with setting up new contract please

Call to Armenia??

I noticed that I have been charged £3 for a call to Armenia, something I have never done. I have had a few scam calls from Armenia but I never reply and in fact I have blocked a few of the numbers. But the number I have allegedly called is a differen...

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