My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 9726 Views
  • 1 replies
  • 1 kudos

Account

hi, I have a sim only 02 account, transfered onto business recently. I was told nothing would change. I can't find my account on my 02, can't make calls, can't text, can't get 4g. HELP

Cheryl28 by Level 1: Joiner
  • 470 Views
  • 2 replies
  • 0 kudos

Resolved! I would like to cancel accounts

Hi. I have moved to Thailand so want to close my account. I have lost my o2 sim and can’t login to my o2 account to be able to close my account

Luke31 by Level 1: Joiner
  • 319 Views
  • 1 replies
  • 0 kudos

Kindred, please help!

I have added Kindred to my account via MyO2 without realising what it is and it's becoming extremely problematic. It's redirecting me twice whenever I go on certain websites and I cannot seem to remove it. Customer service agents also have no idea wh...

kezakra by Level 1: Joiner
  • 966 Views
  • 5 replies
  • 0 kudos

Bill

I have been cut off and I can’t log in to pay my bill or call 

Bill25 by Level 1: Joiner
  • 248 Views
  • 1 replies
  • 0 kudos

Resolved! Compare The Networks

I have received an unsolicited phone call from someone called Tony at Compare The Networks. He claims to be calling on behalf of O2 regarding my contract. Is this legitimate please?

paulch by Level 1: Joiner
  • 2119 Views
  • 7 replies
  • 0 kudos

No way to cancel contract

I moved out of the UK and haven't canceled my contract while I was still there. Now I'm not able to reach any service representative, since you are only supporting chat through My O2 app which is not available outside of the UK. I keep getting charge...

slacky1 by Level 1: Joiner
  • 477 Views
  • 3 replies
  • 0 kudos

Cant login in o2 account

I cannot able to login to my o2 account. I put my username and password but its incorrect while I try to reset the password as well the email is not comming.I am too much old so I cannot visit any where . PLease help me.

Natasha48 by Level 1: Joiner
  • 328 Views
  • 1 replies
  • 0 kudos

Contract with 02

Since my contract was moved from Virgin to 02, I have not had any data access. The switching information informed me that I would have an equivalent contract. Please could you look into this? Kind regards Tina [Mod edit: Please do not share personal ...

Farrows by Level 1: Joiner
  • 539 Views
  • 3 replies
  • 0 kudos

Resolved! switch up

HI all, according to O2 switch up i can change after 90days. If i choose to switch up, and before the 14 days is up, i dont like my new phone, i have the right to return it. Surely my old contract has been settled by O2 recycle. Does this mean my con...

Resolved! CHANGING PAYMENT CARD

How do I change this to pay from a different account

j444 by Level 1: Joiner
  • 308 Views
  • 1 replies
  • 0 kudos