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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Balance Credit refund refused

I have a balance on my account of £178.54, I requested refund via telephone and online and was refunded £35. £178.54 was paid towards my device but 02 put it towards my airtime plan. I spent 6 days last week on the phone for 5 hours a piece speaking ...

Resolved! Cancel my subscription

Please cancel my subscription for O2

Charged more than I shold have been

My bill should be £8, I had a free discount which was amazon prime for 3 months. However, this month it had ran out, I did not renew my amazon prime and do not have access to it anymore. However, in my O2 bill It has charged me for amazon prime. My b...

Resolved! sim card lost

Hi, I lost my sim card and I need a new one. Can you tell me how can I get it?

Resolved! Need help with bill

Can u help me please

Resolved! Bill

Hello I’m currently messaging about my bill this month because it’s higher than my last months bill

Phone bill

hi I’ve paid my phone bill and my data and texts arnt working still

Resolved! Lost Phone

Hello,I reported my phone lost today to 02 and they have barred it.But is it possible to order a new sim card with that phone number on it as need to retrieve vital WhatsApp messages and photos?It is just that EE apparently say you can order a replac...

Resolved! I can't sign in to my o2

I can't sign in to my o2

Resolved! do I need a travel bolt on

I'm travelling to Greece - do I need a bolt on with the plan I am on?

O2

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