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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8248 Views
  • 1 replies
  • 1 kudos

Ending contract

Hello, i am looking to end my contract. I have requested my PAC code but it is not telling me if I have ended my contract. I just wanted to confirm whether or not my contract has been terminated after I have requested the PAC code or do I need to do ...

Josh16 by Level 1: Joiner
  • 226 Views
  • 1 replies
  • 0 kudos

sim card

hi my sim card doesn't work i can't phone out or textcan you please order me another SIM card as I can not use my phone for over a week now thank youps it keeps coming up NOT REGISTERD ON NET WORK

Canary216 by Level 1: Joiner
  • 182 Views
  • 1 replies
  • 0 kudos

Paid bill

I’ve paid my bill I have proof of that on Friday but still hasn’t updated on my account and my phone is still cut off I don’t wanna pay again and get charged twice

Callum8 by Level 1: Joiner
  • 308 Views
  • 3 replies
  • 0 kudos

02

As an 02 member I was wondering what 02 supplies, I assume that they take care of my Mobile phone usage but I also have an account with BT, I take it that BT is for my Radio and Television, does 02 also supply Television coverage or is that supplied ...

AWB by Level 1: Joiner
  • 309 Views
  • 2 replies
  • 0 kudos

Sim not showing on my account

I have 2 O2 sim cards, but when I log in to my O2 only 1 sim is showing, I am being billed for both sims. The number that is showing on my O2 is [removed] and the number that doesn't appear on my account is [removed] I wish to make changes to my acco...

Big2401 by Level 1: Joiner
  • 231 Views
  • 1 replies
  • 0 kudos

Viewing bills from 2023

I want to view and download my bills from between March 2023 and September 2023 (7 bills in total). I can view and download my bills dated as of 7 September, but not the earlier ones from last year. The error message states: We're making some updates...

Sumaking by Level 1: Joiner
  • 194 Views
  • 1 replies
  • 0 kudos

my rolling monthly plan not showing

my account has been debited by £20 on 19 July for my rolling plan but my account is not showing that i have one and i am being asked to set one up

george08 by Level 1: Joiner
  • 164 Views
  • 1 replies
  • 0 kudos

Contract

I am trying to find out how long i have left on my contract?

Kerry19 by Level 1: Joiner
  • 149 Views
  • 1 replies
  • 0 kudos

Login o2

Hi, i cant login on Myo2 account, recently I tried to log in, I was redirected to my o2 bisnes account which is out of date since 05/2022, and I cannot log in to my current account and I cannot check how many payments I have left and other important ...

Anonymous by Not applicable
  • 188 Views
  • 1 replies
  • 0 kudos