Can’t pay final bill

[ben_bark]

My contract has ended and I’ve switched my number to a new provider but I still have my final bill to pay. I cancelled my direct debit but now can’t make my last payment, ‘My O2’ account doesn’t have anything on it and whenever I call the payment number it asks for my phone number then says it doesn’t recognise it. How can I make my last payment?

[MI5 · Accepted solution]

@ben_bark 

This is why you should never cancel the direct debit until the final bill is paid.

You now need to fight with the phone system to get through to pay manually.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

[deanh1]

if your out of contract then dont pay them they will soon ring you for payment 

[Enlli]

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@deanh1 wrote:

if your out of contract then dont pay them they will soon ring you for payment 

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Not how O2 operate. Ignore them and you will find a nice letter from a debt recovery agency