Re: Calls made from abroad not on itemised bill

ElaineAngell · ‎14-08-2020

I am looking for proof of phone calls I made from abroad for an insurance claim. When I have looked at my bill for calls I made that week it is showing that I did not make any calls at all for the whole time I was away! Is this normal?

Cleoriff · ‎14-08-2020

@ElaineAngell

If you cant see them on your bill, then call O2. All numbers in this guide Guide: Coronavirus Community Help and Support

Veritas Numquam Perit

ElaineAngell · ‎14-08-2020

Thank you

Cleoriff · ‎14-08-2020

@ElaineAngellYou're welcome

Veritas Numquam Perit

MI5 · ‎14-08-2020

@ElaineAngell

Calls from abroad can take longer to show as O2 need to wait to receive the costs from the roaming network you used.

They will show on your bill eventually.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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