Bill I do not recognise

[Paulinlon]

I have been charged £8.76 which I do not recognise. Who do I complain to as I cannot see contact details for O2

[Oxonian]

@Paulinlon 

This is a customer to customer community so your will appreciate that we cannot access accounts or provide other direct help. 

You can get in touch with O2's Payment Management team on 0800 902 0217. They are open :-

Monday to Friday : 8am to 8pm

Saturday : 8am to 6pm

Sunday : 9am to 6pm

A more complete schedule of how to contact O2 is in :- 

Guide: How to find help & contact O2 

[MI5]

@Paulinlon 

This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it Guide: How-to guide for My O2 And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.

If you still need help then the Social Media teams will be on hand, just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Thanks