Solved: Amending account details

Krisduf83 · ‎21-08-2020

My wife and I each have an iphone. Our O2 account shows only my wife's name, but my phone number. I want to amend the account details to show my wife's correct phone number and to add my name to the account with my phone number attached to my name.

The help line is not helpful. It does not seem to understand my problem. Any suggestions?

Chris Duff

MI5 · ‎21-08-2020

@Krisduf83

Try these numbers to call O2 Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎21-08-2020

@Krisduf83

Try these numbers to call O2 Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎25-08-2020

Hi @Krisduf83 , just wanted to check how you're getting on with this and if you managed to do what you needed with the My O2 accounts after you last posted?

O2

Amending account details

issue direct debit

Keep old number

Data roaming New Zealand

Data roaming New Zealand

PAC code