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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 14468 Views
  • 1 replies
  • 1 kudos

Resolved! Data History

Where do I find my data usage history over the last few months?

RM4 by Level 1: Joiner
  • 1247 Views
  • 2 replies
  • 0 kudos

Resolved! I was sent a billing notification even though my contract should end

I called early July to let o2 know I wanted my contract terminating at the end of it (22 aug). This was all sorted and I received my PAC code, before the contract end date I ported my number to a different network successfully. However, i've been sen...

Jamespine by Level 1: Joiner
  • 834 Views
  • 3 replies
  • 0 kudos

Resolved! contract

Where can I find out when my contract ends, O2 seem keen to hide this?

Resolved! Disney + free 6 months

Hi. I signed up for the 6 months free offer for Disney + as a pay monthly customer. How or where do I find out when my free subscription ends?Thanks in advance.

Saj by Level 1: Joiner
  • 654 Views
  • 3 replies
  • 0 kudos

Resolved! Phone bill

I need a printed summary of my bill from the past year. Just bill date and payments made. One page not a rain forest

Bill9 by Level 1: Joiner
  • 853 Views
  • 3 replies
  • 0 kudos

Resolved! Registered number used for security checks

I have a separate phone number registered with My O2 to enable me to make certain changes to my account, if required a code is sent to that number to be used to help validate me as the account holder. I no longer have access to that number but cannot...

Resolved! Disney+ charging

I took out the 6 month Disney extra but I’ve just been charged via Disney+ and there is no credit on my bill even though the extra has been activated. How is it supposed to work?

Steffhunt by Level 1: Joiner
  • 502 Views
  • 1 replies
  • 0 kudos

Resolved! LLOYDS mobile phone insurance

hi, I want to register my mobile phone on Lloyds' website, and asking me this: "Proof of ownership could be a purchase receipt, a despatch note or your network bill, that displays your mobile phone’s IMEI number along with it’s make & model.If you do...

GaborB by Level 1: Joiner
  • 1612 Views
  • 7 replies
  • 0 kudos