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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! can i see recent call history on o2

can i see recent call history on o2

Resolved! Data problems

Why do I have to sign in

Resolved! New phone since March not picked up by MyO2

Hi, had a new Samsung S10 since March 2020 (not from O2), but its now end of June and MyO2 app and account access via browser are still both showing old S5 and old IMEI. Im on monthly SIM only contract. What do you need to do to get phone info update...

Resolved! Freebuds

how do I claim for freebuds S20 ultra

Resolved! Name

How do I change my name on the account?

Calling France

I just dialled a French number & it just keeps ending before I connect - am I able to call France from my mobile? How much will it cost - am I better off calling from a landline?

Wrong name on registration account

Hi, I have just registered for My O2, I dont currently have a contract with O2 but I would like to switch my number to a O2 pay monthly sim only contract.The name field pre populated and now has the wrong first name on My O2 which I cannot amend to p...

Live chat

Can anyone help me get on live chat?

Billing

I took out my o2 contract through carphone warehouse, I wanted to reduce my bill cost so I got an older phone as an upgrade which helped this. Since then carphone warehouse and o2 no longer work together and o2 have taken over my contract. They’ve in...

Resolved! I data

I want to activate idata on myO2 but it’s not showing in bolt ons

O2

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