Abonament

[AgusiaAAAAA]

Hello, I was a few days late with my bill to pay, why do I have almost £ 200 to pay ???? please withdraw it from me because I will not pay that amount ... or I will write a complaint because you cannot do this! My phone number is

[mod edit: please do not post phone numbers on the public board. Thanks!]

[madasaf1sh · Accepted solution]

@AgusiaAAAAA 

1. Remove your phone number from this public forum, as you are liable for any spam or scams you receive. 

2. This is a customer to customer forum, with no access to your account, so YOU need to call o2 on 0800 902 0217, and they can advise

It does sound like you have been charged the full amount for your airtime, from YOU been late paying the bill, and o2 are withing their rights to demand all sums due as part of the contract you signed, bare in mind you will have also been charged for a late payment and your credit report will be marked as such, 

[MI5]

@AgusiaAAAAA 

You need to contact payment management.
Details here Guide: Coronavirus Community Help and Support 
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am