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AgusiaAAAAA
Level 1: Joiner
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Hello, I was a few days late with my bill to pay, why do I have almost £ 200 to pay ???? please withdraw it from me because I will not pay that amount ... or I will write a complaint because you cannot do this! My phone number is

[mod edit: please do not post phone numbers on the public board. Thanks!]

 

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madasaf1sh
Level 67: Unsung hero
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@AgusiaAAAAA 

1. Remove your phone number from this public forum, as you are liable for any spam or scams you receive. 

2. This is a customer to customer forum, with no access to your account, so YOU need to call o2 on 0800 902 0217, and they can advise

It does sound like you have been charged the full amount for your airtime, from YOU been late paying the bill, and o2 are withing their rights to demand all sums due as part of the contract you signed, bare in mind you will have also been charged for a late payment and your credit report will be marked as such, 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 67: Unsung hero
  • 5641 Posts
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Registered:

@AgusiaAAAAA 

1. Remove your phone number from this public forum, as you are liable for any spam or scams you receive. 

2. This is a customer to customer forum, with no access to your account, so YOU need to call o2 on 0800 902 0217, and they can advise

It does sound like you have been charged the full amount for your airtime, from YOU been late paying the bill, and o2 are withing their rights to demand all sums due as part of the contract you signed, bare in mind you will have also been charged for a late payment and your credit report will be marked as such, 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
Level 94: Supreme
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@AgusiaAAAAA 

You need to contact payment management.
Details here Guide: Coronavirus Community Help and Support 
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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