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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Disney + free for 12 months

I recently bought a new 12 month sim only contract and free Disney+ For 12 months was an optional extra which I obviously used. I already had a disney+ account so added the extra and it worked great, it’s been 3 months and now as the Disney+ subscrip...

Registering a new account

Hi, I have recently switched from EE and bought two new iPhones on 24m contracts with you. I cannot for the life of me work out how I can register my account. The new sim cards I was sent are not activated, and I cannot call you on the phone, as the ...

Resolved! Need to port my old number to O2

I am having no luck getting hold of anybody at 202 to port my number over to O2... I have the PAC number from previous carrier. How do I do this? Thanks

My Data not showing in MyO2

Hi I am new to O2 and have just had my number ported yesterday. Since then I’ve been having a few problems with the MyO2 website. First I couldn’t log on from my hone WiFi, which I called customer service about, and I still cannot see my data allowan...

Disney plus subscription

I’ve had the 6 months free Disney plus and now carried it on for the £5.99 a month as an extra add on as get £2 off bill. But checking bill I only seem to have had £1 off and Disney plus charged at £4.99? Can’t seem to see why or get hold of anyone t...

Resolved! Cancel Airtime Plan

How to cancel my Airtime Plan

Resolved! Advisor

Hi,I am wanting to speak to an advisor but do not have the contact details if you can assist please

Resolved! 2 contracts

If I have 2 separate contracts one for my phone and I've just applied for a tablet, will the payments be separate on my 02 app

Resolved! How to make a payment

How easy is it to make a payment for my contract bill that needs paying today

O2 Extras

I am a recent customer on a 10GB data, unlimited calls and texts deal. When I signed up it stated on the page Disney + on is for six months or if you are not ready to pick now you can select later in the My O2 app. As I was in a rush I did not choose...

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