This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

5G sim

SteveBB
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎02-12-2024 13:08

on ‎02-12-2024 13:08

Hi, I’ve just bought an IPhone 13 but my current sim doesn’t access 5G. How do I order a 5G sim for my current phone number?

Message 1 of 7
449 Views
0 Kudos
6 REPLIES 6

MI5
Level 94: Supreme
  • 153083 Posts
  • 652 Topics
  • 29218 Solutions
Registered:

on ‎02-12-2024 13:15

on ‎02-12-2024 13:15

@SteveBB 

Quickest and safest way is to go in store with photo ID.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 7
446 Views

Bambino
Level 86: Prestigious
  • 24593 Posts
  • 1079 Topics
  • 3849 Solutions
Registered:

on ‎02-12-2024 13:55

on ‎02-12-2024 13:55

@SteveBB If you order the sim online or over the phone you will be disconnected from your current sim before you receive the new one. Incredibly stupid way for O2 to do that, but that's what happens.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 3 of 7
432 Views
0 Kudos

MI5
Level 94: Supreme
  • 153083 Posts
  • 652 Topics
  • 29218 Solutions
Registered:

on ‎02-12-2024 14:00

on ‎02-12-2024 14:00

Whereas, in store, it's an instant change with no loss of service.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 7
429 Views
0 Kudos

jonsie
Level 94: Supreme
  • 97164 Posts
  • 614 Topics
  • 7208 Solutions
Registered:

on ‎02-12-2024 14:03

on ‎02-12-2024 14:03

Just so you know you will need a 5G capable phone (presuming you have seeing as you are requesting a 5G sim) but you need to be an area covered by O2 5G

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 5 of 7
428 Views
0 Kudos

MI5
Level 94: Supreme
  • 153083 Posts
  • 652 Topics
  • 29218 Solutions
Registered:

on ‎02-12-2024 14:06

on ‎02-12-2024 14:06

Yes, iPhone13 ^^^

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 7
423 Views
0 Kudos

jonsie
Level 94: Supreme
  • 97164 Posts
  • 614 Topics
  • 7208 Solutions
Registered:

on ‎02-12-2024 14:07

on ‎02-12-2024 14:07

Doh! 🙄

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 7 of 7
417 Views
0 Kudos
Top Kudoed Authors
View All
Top