My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 1932 Views
  • 1 replies
  • 1 kudos

Resolved! Order Cancelled??

I placed an order for an Apple Watch yesterday morning. The link through my email says order is being reviewed (even though it’s over the 24 hours now). I’ve had no further emails since placing the order. However when I check order status with the ap...

zoop90 by Level 1: Joiner
  • 90 Views
  • 1 replies
  • 0 kudos

Resolved! Billing

Hello, i recently upgraded to a new iPhone 13..I had to pay £155 off to upgrade..but I paid it off but you still took my bill

TJR by Level 1: Joiner
  • 51 Views
  • 1 replies
  • 0 kudos

Resolved! VAT Invoice - How do I get a printable/pdf version?

I cannot find how to get a VAT Invoice. It appears impossible to print one from anywhere on the My O2 pages, almost like they do not want to provide them??? Anybody able to help please? Thanks. Brian

Resolved! moved number

One of our sim cards has disapeared from my 02 and i cannot see the number or billing info anymore

Resolved! Hello

I am a visitor in UK and I bought an O2 number I created an o2 account but it won't let me download My o2 app

Indrit by Level 1: Joiner
  • 78 Views
  • 1 replies
  • 0 kudos

Resolved! Premium service charge

I’ve received a fee of 13p due to a premium charge on my account, when I have looked further into this it is a charge from a company called Twilio which I have never heard of before and have not received any text messages from- does anyone know what ...

Amy27 by Level 1: Joiner
  • 92 Views
  • 1 replies
  • 0 kudos

Resolved! Cancel contract

Hi , my contract was up last month and I want to cancel it as I’m still paying a fortune and no one contacted me to change my contract.

Caseymay by Level 1: Joiner
  • 95 Views
  • 1 replies
  • 0 kudos

Resolved! Europe Zone and Switzerland

Switzerland is included in Europe Zone for Pay Monthly, but not Pay as You Go. Is that correct?

Resolved! My O2 PAYG balance increasing.

My O2 current balance seems to be increasing each day, has anyone else noticed this and is there any logically explanation please ?Ta,Del.

djh22 by Level 1: Joiner
  • 59 Views
  • 1 replies
  • 0 kudos