My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 1 replies
  • 1 kudos

Lasting power of attorney

I need to manage my mothers account as her attorney but cannot log in because the security code is sent to her phone....O2 website says I need to setup an account but this wont work because I don't live in the UK.Anyone know how to get around O2's po...

latenight by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! lost sim card

I am currently abroad and i have lost my sim card and i need a new sim card how can i get this please

Sarah315 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Lost my phone

Hi I’m just looking to see if I can get a new sim sent out please?

Nm4 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! bill

More info (Highlight to read) hi there you have taken my account to a debt collection agency but i dont understand why as i have made the payment that was due can this be explained and resolved plis #a company called moorcroft has contact me about a ...

Resolved! PAC Code

I am trying to get a PAC code by sending a text saying PAC to 65075. However I keep getting the following response: Hi, it's O2. There's been an issue processing your request, please try again later. Want other options? Personal accounts: go to

happygoth by Level 1: Joiner
  • 1 replies
  • 0 kudos


Hi I want to add my address and I need a pdf statement sent to my email with my address on it

Opatrao88 by Level 1: Joiner
  • 1 replies
  • 0 kudos

My account

I cannot log into my o2 account on the app and when I log in on internet browser it does not show me my bill or useage

rachel21 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! cancel plan

i want to cancel my plan and get a pac code 

MaeGuanco by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Replace of sim card

Hi I have lost my SIM card can you replace me the SIM card with same number *********** [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Akhilesh by Level 1: Joiner
  • 3 replies
  • 0 kudos