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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Media message

media message additional charge. What is this?

signin

trying to signin and asked to contact customer services why

Resolved! account blocked?

I have just received an email from O2 saying my account will be blocked. Is this a scam?

I need help

Hi can you help me please

Resolved! I want to change bank details

I want to change my bank details

Need my tarrif updated asap

Hi i paid for a new tarriff and its saying not changed until 28th november, i thought u could restart a tartiff anytime

Changing my name

I have put in a request to change my name, but I need an update on how long it will take for my name to be changed on my account as I want to make use of a Black Friday deal you are offering that is finishing tomorrow.

Paid for plan but you say you haven’t got it

Hi, I pay for a rolling plan of £10 per month, this was taken by youfrom my bank account on the 6th November 2024. Today I’ve received texts to say I haven’t renewed account and all the data I had sitting there has been cancelled - about 19.5mb. I I’...

My new phone order

Hi I need a PIN number for DPD when they deliver my new upgrade, as they’ve tried delivering it on Friday but I’d got no PIN number .

Resolved! Moving abroad

I have been travelling and am looking to move abroad out of the UK to Bali. I haven’t been able to use my data / make calls out here so I have been paying monthly for a service I can’t use. Can I put my direct debit payments on pause until I return t...

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