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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

I am unable to access O2 rewards either via 313 or by the rewards site.

Good morning, I have been trying to save the money which is due to expire on my rewards account. I have been getting a message from the 313 number saying the number is no longer available. I have also not been able to access O2 rewards via the websit...

Question

Hello, I have made a request for a monthly payment contract.I was supposed to receive a phone call back with the outcome in 24 hours.Nobody called me regarding this.Can I know what happened with my contract?The reference number is: (REMOVED) Thank yo...

Contact Number Changed

I'm nolonger receiving text messages and I've received a message from O2 saying my contact number has changed. Has this got something to changing to Aerial Direct.

Resolved! Roaming data usage

I've been abroad for 10 days and I had a message to say I'd reached my spend cap. I was using hotel Internet. On checking my bill its says I've made several phone calls for a few seconds each and have been charged £2 for each call. I haven't made any...

Resolved! eSIM swap to another device

eSIM swap to another device

O2 Website and app broken

Hi,I have 2 problems. The first is that I can’t log in to my O2 on new devices or browsers. I enter my email and password and get told I’ll be sent a code to my number to verify. I just never receive the code and there isn’t a box to type a code in a...

data

hello, I have tried to change my tariff as my data has ended, but now it’s showing that the new tariff will start working only on 15th nov and i need new data now, how can i get it?