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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 9638 Views
  • 1 replies
  • 1 kudos

can't access my account

Hi,I've got my number and my daughter's number logged in my O2 account. When I log into my O2 account to check whether I can upgrade or what I have got left to pay, I can't go on my actual phone number to check those, I can only get on my daughter's ...

Resolved! account closure

Hello, I don't use two numbers anymore, I would like to close them, what should I do?

aga5 by • Level 1: Joiner
  • 184 Views
  • 1 replies
  • 0 kudos

Refund

Hello, I have received a message saying that I am £7.58 in credit and am due a refund. This month I changed over from o2 to Vodafone and so I can no longer login to the my o2 app to claim the refund. How can I go about this please? Thanks.

Resolved! Mobile contract

When does my contract end please  

Resolved! Bill

Hi I have recently left o2 but just had a text saying I owe £2.65. I can’t log on to my o2 app as it says I’m no longer an o2 customer

Confusion regarding O2 security check number

I placed an order for a device earlier today. It said my order was with the credit team for further review. a few hours later I received a text message from O2UK saying: Hi, it's O2. We need to do a quick security check on your recent order. Call us ...

iainr by • Level 1: Joiner
  • 5578 Views
  • 5 replies
  • 0 kudos

Resolved! Disney plus

Hi I am trying to cancel my Disney plus , it won’t let me cancel it just down graded to standard . I don’t want it , can you please cancel it from my account thanks

Nemnem34 by • Level 1: Joiner
  • 229 Views
  • 1 replies
  • 0 kudos

billing

Hi , can you please check for me why my bills went up .I add Disney couple days ago but this was on Extras on us ?Thank you

hubertg by • Level 1: Joiner
  • 220 Views
  • 2 replies
  • 0 kudos
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