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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! My ported landline number

Good afternoon, I have been with Virgin since June 2023. Previously I was with BT that i was not happy with . However, I received a random call from Virgin about a TV package and then I was deceived and told by Virgin that they were moving away from ...

Recent changed tariff

Good eveningPlease can my changed £15 tariff plan be activated and my £10 pound be cancelled so I can use my data

Unable to log into my02

Everytime I use my username and password in my02 it tells me to add my contact number and then tells me that it’s already connected to another accountwhen I try to log into the app, it says “oops, My02 isn’t available to you yet” been saying this for...

Bill in „arrears“

Please can you help me. You have switched my ability to make calls off because of „ unpaid“ bills. However there aren’t any . I have been n hospital for several weeks and have no other phone to call. I have to call either 0800 032 5302 or 0800 111 61...

Resolved! Cancel airtime

Hi! I’ve been paying this phone of for a few years now. I’m nearly at the end of the contract. I don’t actually have the phone as it was broken, am I able to cancel the air time plan?

Resolved! I want to pay my final bill

I cannot pay my final bill when I log into my 02

My bill

Why is my bill so high?

O2 SCAM

HI all. When O2 contacted to extend my Sim contract the agent told me it would be £16 a month not £15.98 plus Vat and therefore O2 billing me over £18 a month for a deal I can get for £6 on Smarty and no other charges. Do O2 know customers are being ...

Resolved! Change to pay as you to

I’m currently on a sim only deal, but I am moving to Australia, so would like to be able to keep my number. I’m assuming the best way to do this is a pay as you go deal.

Resolved! Check monthly data use

Hi how can I check my actual monthly data use?

O2

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