My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 1402 Views
  • 1 replies
  • 1 kudos

Resolved! How to save rewards

O2 seems unnecessarily complicated. Takes me half an hour to do anything including finding these boards. Always go round in circles forever signing into things and can never find anything. Every step is whole big question and answer. My next question...

Abe2 by Level 1: Joiner
  • 293 Views
  • 4 replies
  • 0 kudos

Resolved! Iphone

Hi my phone has been locked i dont know why as i have payed my bills. I know its been locked as i can never get any service or data and no phone calls or anything are coming through

Lauren15 by Level 1: Joiner
  • 102 Views
  • 2 replies
  • 0 kudos

Resolved! Multiple Billing

I am the current holder, for 4 different mobile contracts, with O2.I would like to pay all 4 bills, at the same time, at the beginning of each month, rather tan towards the end.How do I go about changing my billing dates, with O2?

siharra67 by Level 1: Joiner
  • 134 Views
  • 2 replies
  • 0 kudos

Resolved! How to speak to someone at O2?

My Direct Debit has been accidentally closed and I simply want to reinstate it. Dialling 202 simply does not work - it appears to be out of order,

Anne77 by Level 1: Joiner
  • 147 Views
  • 1 replies
  • 0 kudos

Resolved! Update Billing Address

I tried to update my address but the app is taking me in circles, I went to My O2 then selected the account and update my details, once there I get the message that my address needs to be updated from My O2, I followed the link but it took me to the ...

MelLnz by Level 1: Joiner
  • 116 Views
  • 1 replies
  • 0 kudos

Resolved! Restrictions

I can not access adult content 

I expect to get customers service when I need help

I expect to get customers service when I need help, not be redirected to the community. I can not view any of my family history or archive sites, even though I was on them an hour ago. It keeps saying over 18 restrictions apply. How did these restric...

Sussie28 by Level 1: Joiner
  • 134 Views
  • 2 replies
  • 0 kudos

paying too much

paying £17.00 a month is too expensive and thinking of leaving 02 unless they come come up with something cheaper

Josie70 by Level 1: Joiner
  • 132 Views
  • 2 replies
  • 0 kudos

Resolved! Nhs discount

Hi. I recently took out my plan and as I work for the Nhs I was told I was eligible for the discount. Unfortunately at the time I was off work and unable to access my work email or pay slips. I am now able to do this. Is it possible to now set this u...

Bella1 by Level 1: Joiner
  • 113 Views
  • 1 replies
  • 0 kudos

Resolved! My O2 not showing correct information

I upgraded to an iPhone 7 from an iPhone 6s yesterday. My o2 shows that I have a new device plan & airtime tariff. I have the exact same allowances as my last contract but just a different phone & tariff cost. Some of the app still shows that I have ...

Anonymous by Not applicable
  • 1754 Views
  • 8 replies
  • 0 kudos