£400 prepaid MasterCard - no email received

[Ashham]

Hello,

I upgraded my phone to a Sony Xperia 1 IV. It stated on this deal that I would get a £400 Pre Paid MasterCard and the details for this would be text or emailed to me.

I haven't had anything through yet. It also doesn't say anything on my contract about this.. just want to check if that's right and if anyone else has had issues?

I have asked O2 on Facebook and via chat and all they do is send me the terms and conditions. Which I have read. 

I just want to know if I am defo going to get this, it was one of the reasons I chose this deal.

I don't want to miss out. 

[pgn]

@AB111 - tagging in Monday morning's advisor @O2Sarah-  to help you with this, keep an eye on your Forum PMs after 8am tomorrow, and good luck!

[Fidoe90]

Having same issue, upgraded on 23rd October still haven't received a message

[Cleoriff]

@O2Sarah-  are you able to help @Fidoe90 please?

[knucklehead]

also in the same situation on the flip 4 promotion!

could @O2Lisa or another advisor please help me via pm

thanks

[melanie160782]

hi lisa@o2 I'm having the same issue please can you look into mine to I would much appreciate the help thank you

[Itsalive1978]

Guys is anyone able to assist me with this also?

Took out an Xperia 1 iv on 8th October....still waiting for my voucher/code to claim the Mastercard.

Initially took it up with o2 who directed me towards Blackhawk, I have provided everything that they need on the 24th October still waiting, chased them on 3 occasions... They say they are waiting on o2.

I have raised a complaint with o2 who didn't uphold my complaint based on the fact the promotion is run by a third party and nothing to do with them, despite Blackhawk waiting on them.

When did o2 stop caring about the customer journey and a fair customer outcome?

[Cleoriff]

@O2Georgina 

Can you help @Itsalive1978 please?

[O2Georgina]

@Cleoriff  we've seen an increase of customers with a similar issue, we have escalated the problem and are awaiting updates

[Cleoriff]

Thanks @O2Georgina. Let's hope it's sorted before the end of the promotion!

[AB111]

Hello O2Georgina,

Yesterday I was in touch with O2Sarah regarding this. I provided info that she requested but never heard back from her.

 Is there anything else I should do?

Do you need same information?

Frankly, some certainty/clarity how to proceed would help.

Do we just wait? And, if yes, how long for?

Thanks.