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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! O2 ACCOUNT DATA WRONG

My email address to log in is incorrect. My verification phone number is also incorrect. The phone number in the home page is correct so am able to pay money in. Already contacted the help desk - still not resolved.

Trying to do free extra disney + but no recivng code of your yourselves

Resolved! Return confirmation

HiCan you confirm that you have received my return package as I sent it via recorded delivery and I haven't had confirmation from yourselves RegardsNafeesa

Resolved! Disney offer

I accepted the offer of Disney Channel at the start of my new O2 service. Without a deep dig, is there an easy way on the app or site to find out when the free offer expires and I get monthly charges?

Claim cashback

Can anyone tell me how to claim the samsung cashback? Absolutley nothing on the app or in the t & c's

Messages

Why do my messages go to archive once read

COMPLAINT - UPGRADE PHONE DELIVERY CIRCUS

How do you get this STUPID STUPID company to correct a delivery address error THEY MADE. My upgrade phone was ordered on Wednesday 1st December and, in their wisdom, they delivered it to the address I NO LONGER LIVE AT, despite being told of the chan...

Resolved! order apple watch 8

Hi,today I ordered from o2 shop Apple watch and payed upfront (deposit) 275 pounds. I have confirmaton from HSBc bank. I got a message that transaction didn't go thru and try again. What happened wirh my money and is apple watch ordered.Kind regardsP...

Merge accounts

I want to know if it’s possible to merge accounts together, I got an 02 account for my phone , then I ordered my boyfriend one in my name same email etc, but it won’t link to one account, i receive both bills for both phones on the same email but for...

Resolved! Held at DPD depot

My upgrade phone was due to be delivered on 12th Dec. O2 seem to think I've got the phone as they sent me a questionnaire about my delivery. Every day, DPD send me a text saying my parcel has been held at the depot and delay it by another day.No-one ...

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