£400 prepaid MasterCard - no email received

[Ashham]

Hello,

I upgraded my phone to a Sony Xperia 1 IV. It stated on this deal that I would get a £400 Pre Paid MasterCard and the details for this would be text or emailed to me.

I haven't had anything through yet. It also doesn't say anything on my contract about this.. just want to check if that's right and if anyone else has had issues?

I have asked O2 on Facebook and via chat and all they do is send me the terms and conditions. Which I have read. 

I just want to know if I am defo going to get this, it was one of the reasons I chose this deal.

I don't want to miss out. 

[pgn]

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@S7005H wrote:

Hi I have received no email to claim my card.  Please can someone assist?

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Info from above: "if you do not receive an invite to claim within 14 days of purchase you can contact us on 0345 600 2098** or email help@o2redeem.co.uk. We can check your details, update them, and reissue your invite to claim."

No O2 advisors on now until 10am Monday morning, @S7005H.

[S7005H]

Any advisors online?

[pgn]

@O2Emma is on this evening, @S7005H.

[O2Emma]

Hi @pgn I will look into this thanks.

[O2Emma]

Hi @S7005H I will send you a private message to look into this for you.