Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Level 1: Joiner
Posts: 2
Registered: ‎25-12-2018
Accepted Solution

02 app

Hi there, just need a little help on how to set my 02 app up. I have 2 contracts for myself and my daughter but when I'm siging into the app my daughter's account is there not mine. I have just gotten a new handset and can't seem to sign into my account via the app. My old handset was fine and let me log into my account. Any suggestions to what I'm doing wrong. TIA
Posts: 84,014
Topics: 518
Solutions: 10,400
Registered: ‎04-04-2012

Re: 02 app

@Kingy you'll need a new login for the new account so give customer service a call to set it up for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 3,320
Registered: ‎18-04-2018

Re: 02 app

Hi @Kingy, and welcome to the forum Wave I hope you find the advice above useful, but please do let us know how you get on with this please Smiley Happy

 

Welcome to the forum!

Check out some of the recent discussions:
What do you look for in a new tablet Let us know what your criteria are when picking up a tablet!
MWC - The future with 5G Have a look at some potential 5G uses, and let us know what it means to you!
Which O2 Academy gig are you most interested in this year? Check out what's coming up and let us know which gig you fancy!
Samsung S10 range - Pre-order now on O2 - Find out the latest info on Samsung's announcement and join the conversation! 


If you'd like to take part, why not register? Smiley Happy
signature

Level 1: Joiner
Posts: 2
Registered: ‎25-12-2018

Re: 02 app

Thankyou for your advice I will do that 🙂