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Level 1: Joiner
Posts: 2
Registered: ‎25-12-2018
Accepted Solution

02 app

Hi there, just need a little help on how to set my 02 app up. I have 2 contracts for myself and my daughter but when I'm siging into the app my daughter's account is there not mine. I have just gotten a new handset and can't seem to sign into my account via the app. My old handset was fine and let me log into my account. Any suggestions to what I'm doing wrong. TIA
Posts: 83,955
Topics: 518
Solutions: 10,363
Registered: ‎04-04-2012

Re: 02 app

@Kingy you'll need a new login for the new account so give customer service a call to set it up for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 3,291
Registered: ‎18-04-2018

Re: 02 app

Hi @Kingy, and welcome to the forum Wave I hope you find the advice above useful, but please do let us know how you get on with this please Smiley Happy


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Level 1: Joiner
Posts: 2
Registered: ‎25-12-2018

Re: 02 app

Thankyou for your advice I will do that 🙂