Netflix redeem problems

[Kayzer61]

Upgraded to a new phone at the beginning of December. I’ve tried on numerous occasions to send a message to 02 so they can send a code. It keeps saying the code has been sent but I never receive it.

[MI5]

@Martin-O2 will be able to help next week.

We're waiting on an update to fix this issue.

[Cleoriff]

Hi @Kayzer61

There are a few problems redeeming this promotion. One of our community managers @Martin-O2 is helping. He will be here on Monday so pop back then

Welcome to the forum

[Kayzer61]

Thankyou

[Marjo]

Hi @Kayzer61 and all, I've just received confirmation that the website redemption issue should be fixed now. Can you please try again if you haven't already and let us know if you're still having issues with this or if it goes through ok now? 

Cheers

[Jdkjh1]

Hi I changed my package before Xmas and qualify for the Netflix deal, however when I try to redeem it, it says this number is not eligible ?

ive tried online chat but all I get is instructions on how to redeem, which I've tried several times

any ideas ? 

[Cleoriff]

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@Jdkjh1 wrote:

Hi I changed my package before Xmas and qualify for the Netflix deal, however when I try to redeem it, it says this number is not eligible ?

ive tried online chat but all I get is instructions on how to redeem, which I've tried several times

any ideas ? 

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Online chat isn't working either @Jdkjh1. That should be fixed later this week. However I'll mention @Marjo here as apparently the Netflix offer should be fixed.

[jonsie]

Third one I've read this evening so definitely not fixed.

[Marjo]

Hi @Jdkjh1, sorry to hear it's not working for you still - I'll send you a PM here on the forum shortly so we can have a closer look at this in more detail for you. Hang in there please.

Also @Kayzer61 let us know how you're getting on with this too and if you still have issues after the website issues were fixed, we can have a look for you as well.

[Kayzer61]

Hi, I’ve just tried again and it’s still not working.