Solved: WiFi calling problems

wingmaster · ‎15-07-2020

Hi,

Phone signal where i am based is aweful, so WiFi calling is a must, howerver we are having big problems with it not working properly. I can hear people perfectly but they can't hear me properly, reporting i sound robotic.

My wifi internet speed is about 20mbps download and 2-3 upload. Importantly i can whatsapp voice call, skype / zoom video call, stream netflix etc perfectly so i dont think it's an internet speed problem.

I have spoken with the tech support who say everything is set up fine and it should be working, but suggested sending me out a new sim card - not sure how that would help.

I have an iphone 11 pro

Anybody have any suggestions ?

MI5 · ‎15-07-2020

Have to assume it's phone issue then as it's not a general O2 WiFi issue.

I use it regularly at home with no problems.

Try asking Apple for help in troubleshooting.

https://www.apple.com/uk/retail/geniusbar/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎15-07-2020

@wingmaster

Try it on a different wifi connection to detrmine if it's an issue with the wifi or phone first.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

wingmaster · ‎15-07-2020

Tried on different WiFi, still aweful quality

MI5 · ‎15-07-2020

Have to assume it's phone issue then as it's not a general O2 WiFi issue.

I use it regularly at home with no problems.

Try asking Apple for help in troubleshooting.

https://www.apple.com/uk/retail/geniusbar/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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