Solved: Qustodio

MJS2019 · ‎06-01-2019

Hi I’ve installed Qustodio on my sons phone using the activation code I got from O2 due to having a family account. However it’s only given mr 48hrs trial abut my text from o2 says ‘with an o2 family account,you have free access to Qustodio premium,use the activation code below to install’

really want to make use of this,but not paying if I’m meant to get it free with my account.

please advise

MI5 · ‎06-01-2019

@MJS2019 I'd call customer services on 202 to check.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎06-01-2019

@MJS2019 It's a completely free bolt on. There are no charges at all.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MJS2019 · ‎06-01-2019

That’s what I thought, but it won’t accept my activation code my trial ends tomorrow and it’s asking for an upgrade payment,I’ve messaged Qustodio and o2 three times still no response...

MI5 · ‎06-01-2019

@MJS2019 I'd call customer services on 202 to check.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎07-01-2019

Hey @MJS2019, sorry to hear you're having some trouble setting this up. Please do let us know how it goes with customer service and if you still need help with this? It would also be great to hear, if solved, what the problem was in case anyone else is struggling with the same thing.

O2

Qustodio

Cancel my O2

Not received my device

Phone upgrade

My contract **********

Databank