Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Level 1: Joiner
Posts: 2
Registered: ‎06-01-2019
Accepted Solution

Qustodio

Hi I’ve installed Qustodio on my sons phone using the activation code I got from O2 due to having a family account. However it’s only given mr 48hrs trial abut my text from o2 says ‘with an o2 family account,you have free access to Qustodio premium,use the activation code below to install’

 

really want to make use of this,but not paying if I’m meant to get it free with my account.

 

please advise 

Posts: 83,955
Topics: 518
Solutions: 10,363
Registered: ‎04-04-2012

Re: Qustodio

@MJS2019 It's a completely free bolt on. There are no charges at all.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 2
Registered: ‎06-01-2019

Re: Qustodio

That’s what I thought, but it won’t accept my activation code my trial ends tomorrow and it’s asking for an upgrade payment,I’ve messaged Qustodio and o2 three times still no response...

Posts: 83,955
Topics: 518
Solutions: 10,363
Registered: ‎04-04-2012

Re: Qustodio

@MJS2019 I'd call customer services on 202 to check.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Highlighted
Community Manager
Posts: 4,871
Registered: ‎23-07-2014

Re: Qustodio

Hey @MJS2019, sorry to hear you're having some trouble setting this up. Please do let us know how it goes with customer service and if you still need help with this? It would also be great to hear, if solved, what the problem was in case anyone else is struggling with the same thing. Smiley Happy

Check out some of the recent discussions:
What do you look for in a new phone? Let us know what your priorities are when picking a new device!
MWC 2019 Megathread Seen any tech you’re interested in or want to know more about something? Tell us here!
Which O2 Academy gig are you most interested in this year? Check out what's coming up and let us know which gig you fancy!
Samsung S10 range - Pre-order now on O2 - Find out the latest info on Samsung's announcement and join the conversation! 


If you'd like to take part, why not register? Smiley Happy
signature