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Level 1: Joiner
ginsinuk
Posts: 6
Registered: ‎06-12-2018

Mobile Data Not Working

on ‎06-12-2018 06:26

Hi, currently my mobile data has stopped working on my Samsung Galaxy A5 2017. Have checked service status for my postcode and everything seems to have fine.

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Level 1: Joiner
KGBAKER1
Posts: 1
Registered: ‎06-12-2018

Re: Mobile Data Not Working

on ‎06-12-2018 06:36

Exactly the same. Turned off WiFi this morning and I have no data coming to my phone! Last night it was working fine but now I have no signal coming in at all, but can make calls!
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Level 1: Joiner
ginsinuk
Posts: 6
Registered: ‎06-12-2018

Re: Mobile Data Not Working

on ‎06-12-2018 06:39

Same here. I'm in east Kent.

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Level 1: Joiner
Leigh_89
Posts: 1
Registered: ‎06-12-2018

Re: Mobile Data Not Working

on ‎06-12-2018 06:43

same as you, woke up to a notification stating that there is no mobile data available. when trying to open the notification it wouldnt let me. still got nothing. not tried to call anyone as yet. i have a samsung A8. 

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Level 39: Midshipman
madasaf1sh
Posts: 2,143
Registered: ‎04-04-2012

Re: Mobile Data Not Working

on ‎06-12-2018 06:47

There is a nationwide issue with o2's data network...
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts
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Level 1: Joiner
MartinLA
Posts: 1
Registered: ‎06-12-2018

Re: Mobile Data Not Working

on ‎06-12-2018 06:49

I am in the same boat as you guys. "No data service. Temporarily no offered by the mobile network at your location. I hope that it gets sorted quickly
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Level 49: Rootin' Tootin' 
gmarkj
Posts: 6,696
Registered: ‎26-03-2014

Re: Mobile Data Not Working

on ‎06-12-2018 08:10

See post here:
https://community.o2.co.uk/t5/Welcome-News/O2-Network-Issues-6th-December-2018/m-p/1176516#M27758

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Former Staff
EmilieT
Posts: 5,427
Registered: ‎18-04-2018

Re: Mobile Data Not Working

on ‎06-12-2018 08:19

Thanks for reporting issues with the network this morning. As @gmarkj mentioned, we have an official topic about this so we're locking this thread to keep the conversation in one please. Please use this thread to share your feedback. 

 

Thanks, 

 

The community team. 

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


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