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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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  • 213 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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  • 45 replies
  • 6 kudos

Suggestions If you loose your Sim Card and Phone

I was thinking if there would be a feature in the future where you can report your Sim Card as lost or stolen on your MyO2 and online?If you loose your Sim Card then you can cancel it online?Like Banking Apps if you loose your Bank Card you can block...

Anonymous by Not applicable
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  • 2 replies
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poor customer servie

good day o2.would like to request a sar and advise you to train your staff properly. I have still not got a sim card even though i was infored by one of your online helpers that as i didnt have a passport i could go to the derby store with my utility...

O2 Advisor chat

Hi, today I agreed to a new phone and plan deal. This was all done via the O2 chat advisor. The advisor also offered to waiver payments for months 2, 3 and 4. I have the chat transcript emailed to me by the advisor.I know after 14 days we are committ...

MMian by Level 1: Joiner
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  • 14 replies
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O2 Community - Top | Latest | Unanswered glitch?

A nice touch here, on the Forum's Home Page.Except: When viewing Unanswered, 5 is your lot - if you drop to the end of the list and tap "View All", you do see all, not just "All Unanswered". Frustrating. Unless there's another way to see all Posts th...

pgn by Level 77: Grand Master
  • 967 Views
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Worst customer service I’ve ever come across

So I’ve tried live chat 4-5 times now to look for a upgrade on my contract and everytime I do I either get disconnected on there end or I get advisor who isn’t interested in helping me.I just tried again an it took nearly a hour to get to my issue th...

Fizz by Level 1: Joiner
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  • 4 replies
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My content / personal info

At the bottom of my profile page are 2 links, which I duly clicked to check out what you have on me...and this is what I got..Have I been done? Any translation available, or is this a wip?cheers OF

Anonymous by Not applicable
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Joined o2 recently

Joined o2 from ee and id mobile last month, took our 2 iphone xr contracts. After taking the contracts out i seen a better carphone warehouse deal through o2 a lot cheaper with more data, i called o2 to see if they could do increase my data a little ...

Daryllmca by Level 1: Joiner
  • 1972 Views
  • 8 replies
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O2 is on Glassdoor

It's no secret that O2 is a great place to work - in fact, we were rated the 29th best place to work by Glassdoor this year, surrounded by some of the biggest global companies out there. And our CEO Mark Evans was voted the 13th top CEO this year too...

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Chris_K by Former Staff
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  • 15 replies
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