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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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  • 45 replies
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Hidden charges

I travelled to Ukraine for a 2 weeks , on day 11, I have received the message that I been charged £465 for incoming phone calls and check my billsSuch a bad customer service, why they couldn’t notify on beginning of my travel, instead waited till I h...

Elerturk by Level 1: Joiner
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Feeling scammed

I have been a Talk Talk mobile customer for 30 months, Talk Talk are ceasing mobile provision and Have a "Partnership with O2" On my TT account page there was an upgrade offer, with O2, of a Samsung J3 with 1GB of data, unlimited calls and unlimited ...

Grumpy by Level 1: Joiner
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  • 14 replies
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O2 shop assistants

I bought a new phone, I picked a collection point but the assistants at the Cribs Causeway, Bristol shop refused to transfer the data from my old phone to the new pnone. So I refused to collect the phone as it would have been useless to me.

Rich21 by Level 1: Joiner
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Virgin Fibre-optic Broadband

Seems a funny title on an O2 forum, but I have Virgin fibre-optic broadband and yet again they are putting up their prices, significantly more than O2's policy of RPI increases, since being a Virgin customer, the price has increased by over 50% more ...

ELO656 by Level 1: Joiner
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  • 3 replies
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Proof of usage - not registered phone

Hello, I have a situation that I would like to get some help with. I have bought a new phone while in Spain and it was stolen while I was in Spain. All the time I was using my o2 card in Spain, but when I asked for Proof of usage they told me that my...

Whats app scam regarding blue tick payments

Hi A business person sent this this morning. I looked at it and decided it was very scam like and improbable. Has anyone else seen this? Presumably the person that sent it has made themselves vulnerable but have I been made vulnerable in the receivin...

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Jenny105 by Level 15: Gaining a Reputation
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Great Live Chat service by Indrajit 13th Sept

Hi Community Managers, I just wanted to give a shout out to Indrajit from the Live Chat service. On 13th Sept, I chatted to Indrajit through the Live Chat service, querying some data charges which was not right. I was half expecting to be going back ...

Euglim by Level 1: Joiner
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  • 2 replies
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O2 recycle

I placed an order with o2 recycle on the 28/8/18 2 days later the packaging arrived to send it off.The earliest I could send it was 3/9/18. Royal mail gave me the tracking no. I waited a day or so to find out the status of delivery. According to the ...

Gemz2083 by Level 1: Joiner
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The 02 Travel Inclusive Zone Bolt-on

I'm travelling to Peru which is one of 02 eligible countries for the 02 Incluive zone bolt-on. Has anyone used this? My questions are:1. What is the quality of the coverage/signal? I will want to use Google maps a lot.2. To Use this bolt on I'd have ...

Bobbiejac by Level 1: Joiner
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Best Sim deal provider

Hi guys, looking to leave 02. Which provider is offereing the best sim deal, looking at unlimited calls and texts and 10gb of data. I know BT do this for £13, is there a cheaper option out there.Cheers

JohnPH by Level 1: Joiner
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  • 8 replies
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