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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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  • 234 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 45272 Views
  • 45 replies
  • 6 kudos

EE v O2 network in Lowestoft area?

Is the O2 network a good switching option? Having been with EE for several years I'm considering a switch to O2, which seems to have better coverage in my area including a limited 5G zone in town. Would a switch to a 5G SIM only deal (I own my 5G rea...

Aphid by Level 1: Joiner
  • 2020 Views
  • 4 replies
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Another new phone

I was testing SIM Free TCL 20 SE 64GB Mobile Phone - Nuit Black Was glad to be testing the phone because my S50 kept overheating and taking hours to come back on and i was struggling and had been looking at phones. Well after testing the phone for ne...

Poppysmum by Level 19: Quirky
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  • 0 replies
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Resolved! Is Text 28484 genuine O2 or a scam

Just had a text message from O2 " Hi, it's O2, we'd like to ask you a few questions about your experience of O2's network quality in your area. All texts are free." Then had a second text from "28484" asking How satisfied are you with our network qua...

Anonymous by Not applicable
  • 27677 Views
  • 16 replies
  • 1 kudos

Roaming charges

Is it true that O2 are about to reintroduce the rip off roaming charges for travel in Europe?

Andrew13 by Level 1: Joiner
  • 4426 Views
  • 15 replies
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My order has been returned to sender

I order a phone, as far as I’m aware everything went through fine. I’ve had all my contract details sent to me as complete. The order was out for delivery and the courier advised o2 have requested the device be sent back and to contact them for furth...

International text messages

Hello community!Recently I have noticed a problem with incoming international text messages from a number on my contact list. Every time that person sends me a message it is shown as it would have been send from a local United Kingdom number (each me...

lukisr by Level 1: Joiner
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  • 6 replies
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Airtime plan vs PAYG

My contract is due to upgrade next week, I’m happy with my phone so not looking to upgrade but I want to end my air time plan and switch to PAYG. How do I do this?

Zfc89 by Level 1: Joiner
  • 1076 Views
  • 2 replies
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Security breach ?

In May I was the victim of a scam. The caller knew all my personal details and did not ask for any information but told me my security had been breached. He asked that I allowed an irregular transaction so he "could trace the IP address that it was m...

KeefyW by Level 1: Joiner
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  • 8 replies
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International Calls

I am trying to call ROI from NI using my mobile. It was happening that every few calls the ROI contacts cannot hear me and put the phones down, now it's every call. I have paid for an International bolt on. I am getting through but they can't seem to...

CT555 by Level 1: Joiner
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  • 1 replies
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4G and 4G+ gotten progressively worse

O2 coverage used to be amazing in our town (GL5), Over the last couple years though it has gotten really shocking. Can walk through the center of town at non peak times of the day with 4G+ coverage and the internet may as well be disconnected. 4G sig...