Discussions & Feedback
Come here to have general discussions or leave feedback on your experience with O2.
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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 89 replies
  • 0 kudos

Resolved! Unauthorised account with O2

July 27th 2015 I bought an iPhone from Carphone Warehouse online on a 24 month contract with O2 , using my Barclays current account, happy and all fine.... Forward to 9th December 2015 I arrive home and there was delivery of an IPhone same model as o...

Anonymous by Not applicable
  • 12 replies
  • 0 kudos

Extra-long threads

Hi guys, We have some fantastic threads in the community that are very long and contain hundreds or thousands of messages. These threads are really special, such as our Introduce Yourself, Wanty's Place or the Virtual Lounge. Myself and the team are ...

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Toby by Former Staff
  • 23 replies
  • 0 kudos

Poor Coverage

A new Face Book group has been set uphttps://www.facebook.com/groups/1710445435882059/?hc_location=ufidedicated to Poor Coverage from O2. Despite lots of people suffering the problem O2 has buried it's corporate head in the sand and sticks to the lin...

Anonymous by Not applicable
  • 3 replies
  • 0 kudos

Resolved! 20gb data sim only deal what do i do?

has anybody got this deal cause im thinking about getting it cause im still payg and im paying for more data than anything else. but the thing thats putting me off a sim only deal right now that 0845 and other number scam because i dont want a massiv...

Anonymous by Not applicable
  • 7 replies
  • 0 kudos

Resolved! Unlocking phones from O2 network

I think it is unacceptable to have to wait 12 months to unlock a mobile phone that has only ever been used with a pay as you go SIM. This makes a mockery of not having a contract phone. You are in effect forcing a contract upon pay as you go customer...

Anonymous by Not applicable
  • 6 replies
  • 0 kudos

Resolved! Product warranty/replacement

Hello, I have a quick question.I bought a Samsung S7 Edge LED Flip Case, in store on the 26/03/2016. Today, the LEDs on the case have stopped working.Would I be able to get a replacement if I were to take it back to the o2 store I purchased it from?I...

Anonymous by Not applicable
  • 7 replies
  • 0 kudos

Community Knowledge Base: Discussion thread

Hi guys, If you want to can post any thoughts, questions, suggestions or comments you have on the Community Knowledge Base (CKB), please use this link [What content do you think is missing that might help?]

Toby by Former Staff
  • 4 replies
  • 1 kudos