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Community Manager
Posts: 4,994
Registered: ‎18-04-2018

Forum development & bugs updates

[ Edited ]

Hi everyone, 

 

In this topic, we'll post any progress on the known plaform issues that you have brought to our attention so far and that we are looking into, along with any future updates we get on them. We thought it would be good to recap what is currently being worked on, and have it all in one place so we can keep you in the loop going forward Smiley Happy

 

If you spot any further issue too, please let us know in the comments!

 


 

Current issues being looked into

-These have been reported to the platform provider and are being investigated-

 

  • Accepted Solutions not triggering any email notifications
  • Kudos and posting box window not working correctly in the blog section
  • New comments on Blog articles (Reviews or Guides) in Unread posts link to the initial post and not the latest comments
  • Read comments stuck in Unread Posts even after being read
  • Intermittent slowness

 

Current feedback being looked into

-These are being discussed with the different teams involved in the project-

 

  • Various differences between Mobile view and Full view (list here)
  • Size of the homepage header
  • Image in the hompage header
  • Lack of board structure on the homepage

 


 

Thanks for your patience while we work our way through all the above, and for your help spotting identifying and gathering feedback nerd

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Posts: 4,558
Topics: 93
Registered: ‎13-02-2019

Re: Forum development & bugs updates

Thank you @EmilieT for this new thread and listing the issues which are being worked on.

I look forward to hearing how things are progressing - particularly with regards to the banner and format of the home page.

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Posts: 71,464
Topics: 677
Registered: ‎14-01-2013

Re: Forum development & bugs updates

[ Edited ]

Good idea to have a separate thread @EmilieT .

 

I do realise I may be the only one having issues with reviews and blogs, in terms of Kudo's, Mentions and a reply box with NO icons on

(By that, I mean I dont have this (when I reply on a review/blog post)

blog header.PNG

My top header is blank.

So I can't use emoticons, spell check or any other thing which the correct header allows.

I can kudo the original review, I cant kudo any post thereafter.

*The Game Is On*


Community Manager
Posts: 5,632
Registered: ‎23-07-2014

Re: Forum development & bugs updates

Hey guys,

Related to the issue with intermittent slowness across the forum, the platform provider has now done something in the backend that they believe should resolve the issue immediately as of now.

Can you keep an eye out for any further slowness or that progress bar you guys saw, in the next few days? If it happens again, please do let us know and we'll update the case to let them know.

Thanks!

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Posts: 71,464
Topics: 677
Registered: ‎14-01-2013

Re: Forum development & bugs updates

Good to hear @Marjo 

I expect we will all watch this one carefully innocent

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Community Manager
Posts: 5,632
Registered: ‎23-07-2014

Re: Forum development & bugs updates


@Cleoriff wrote:

Good to hear @Marjo 

I expect we will all watch this one carefully innocent


Cheers! Smiley Happy If you do happen to spot it again, take note of the exact time when you're seeing it happening. That will help the tech guys to search for a specific timeframe in their logs.

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Level 41: Prodigal
Posts: 3,682
Registered: ‎26-03-2014

Re: Forum development & bugs updates

What about the unread posts problem that comes and goes - topics seem to "stick" with an unread tag that only clears if you use the "mark all forum posts as read"?
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Posts: 69,714
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Registered: ‎04-01-2009

Re: Forum development & bugs updates


@gmarkj wrote:
What about the unread posts problem that comes and goes - topics seem to "stick" with an unread tag that only clears if you use the "mark all forum posts as read"?

Yes that still happens intermittently though not as bad as it used to be. Just to be clear, this isn't just when a thread is moved.

The pages do seem to be loading quicker this morning but the jury is still out until we see how that develops over the course of a couple of days.

Community Manager
Posts: 4,994
Registered: ‎18-04-2018

Re: Forum development & bugs updates


@gmarkj wrote:
What about the unread posts problem that comes and goes - topics seem to "stick" with an unread tag that only clears if you use the "mark all forum posts as read"?

@gmarkj @jonsie This is still part of the issues the platform provider is still investigating! I'll add it to the list right now, apologies for forgetting to include it this morning but I can confirm it is being looked into Smiley Happy

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Registered: ‎22-04-2017

Re: Forum development & bugs updates

Doesn't matter were I sign innit asks for a mobile number to be added I hit cancel on it then I'm through to forum