Solved: Re: End of 24m contract - will handset cost be ded...

Anonymous · ‎20-02-2016

Hi,

I'm within a month from the end of my 24 month contract - my bill includes airtime + handset cost at the moment. I'm quite happy to stay with O2 without any upgrade at the moment - will future bills be deducted for handset cost (as it is going to be paid off)? Should I contact O2 or it will be done automatically?

Thanks for any replies

Cleoriff · ‎20-02-2016

This is how Refresh works @Anonymous

http://community.o2.co.uk/t5/Discussions-Feedback/A-Guide-To-O2-Refresh/m-p/877701/highlight/true#M64851

And the link to My O2 (as mentioned above)

http://www.o2.co.uk/myo2

Veritas Numquam Perit

jonsie · ‎20-02-2016

Future bills should automatically just be for the airtime. Keep your eye on My O2.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎20-02-2016

This is how Refresh works @Anonymous

http://community.o2.co.uk/t5/Discussions-Feedback/A-Guide-To-O2-Refresh/m-p/877701/highlight/true#M64851

And the link to My O2 (as mentioned above)

http://www.o2.co.uk/myo2

Veritas Numquam Perit

adamtemp64 · ‎20-02-2016

Yes as soon as you make the last CCA payment for the handset you only pay the airtime tariff on a rolling 30 day basis

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gindygoo · ‎20-02-2016

Just keep an eye on it though, but it should definitely only be airtime from now on.

MI5 · ‎20-02-2016

Mine was stopped automatically without any problems.
MyO2 now states "Device Plan has ended"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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End of 24m contract - will handset cost be deducted from future bills?