upgrade
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on 25-02-2017 02:28
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on 25-02-2017 02:28
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on 25-02-2017 07:56
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on 25-02-2017 07:56
at that time of night the system could have been down have you tried again ?
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on 25-02-2017 08:42
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on 25-02-2017 08:42
@Anonymous As @adamtemp64 has said, the system may have been down for maintenance at that time of morning. If you're still having a problem this morning, call customer service, http://www.o2.co.uk/contactus, or go in store if you have one nearby.
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on 25-02-2017 08:43
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on 25-02-2017 08:43
Hi @Anonymous
You could try again this morning. If you have no joy then you can ring customer services http://www.o2.co.uk/contactus or go instore to get the phone you want http://www.o2.co.uk/help/pay-monthly/upgrading-your-pay-monthly-mobile
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on 25-02-2017 09:23
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on 25-02-2017 09:23
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 25-02-2017 11:06
Go instore & upgrade. Much easier that way
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on 07-03-2017 11:44
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on 07-03-2017 11:44
@Anonymous Can you give us an update on this? Did you find out what was causing the upgrade process to fail?
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