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Discount Code sent to me by eMail doesn't work

Hornets_Nest
Level 1: Joiner
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I have 2 SIM only contracts with O2 - one of the phones used is an old 3g LG Flip Phone and O2 very kindly sent me a discount code for £100 off any handset to be used by 31st Dec as 3g will end then. However when I attempt to use the code online all I get is a promo code not applicable message.  

Their eMail said:

We’re switching off our 3G network by the end of the year throughout the UK.


You need to update to a 4G compatible device if you want to stay connected and keep using the service. 


We’ve made the swap easier for you with a one-time use code ***********. Just use it at the checkout for £100 off any 4G or 5G phone. The voucher is only available until 31 December.

 
You can also upgrade to a Phone Only plan. You can purchase the phone on its own and keep your current tariff.

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MI5
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@Hornets_Nest 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you - on Facebook or Instagram https://www.o2.co.uk/abouto2/social-media

Or you can call them on 0800 081 0255

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Magada
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Hi. Has it worked now?

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