Re: upgrade

Anonymous · ‎25-02-2017

hi everyone I'm trying to upgrade my phone but it won't let me upgrade any idea as I'm trying to upgrade through the app and through by here any help

adamtemp64 · ‎25-02-2017

at that time of night the system could have been down have you tried again ?

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Bambino · ‎25-02-2017

@Anonymous As @adamtemp64 has said, the system may have been down for maintenance at that time of morning. If you're still having a problem this morning, call customer service, http://www.o2.co.uk/contactus, or go in store if you have one nearby.

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Cleoriff · ‎25-02-2017

Hi @Anonymous

You could try again this morning. If you have no joy then you can ring customer services http://www.o2.co.uk/contactus or go instore to get the phone you want http://www.o2.co.uk/help/pay-monthly/upgrading-your-pay-monthly-mobile

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MI5 · ‎25-02-2017

Which page is failing during the process and are you getting any error messages?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎25-02-2017

Go instore & upgrade. Much easier that way

Martin-O2 · ‎07-03-2017

@Anonymous Can you give us an update on this? Did you find out what was causing the upgrade process to fail?

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