General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Mast repairs

Hi my partner and I have had little or no signal indoors for weeks.A local mast is being repaired.I was getting the updates each time saying they would contact me again in a few days.This stopped after quite a few with the final one saying no more up...

Email disaster -a warning

So, I decided to add email to a new phone. I entered the wrong password. This resulted in multiple incorrect login requests to the btyahoo email site as the phone attempts to update every few minutes. This led to a 'multiple log in attempt' warning m...

Resolved! New Mast Activation

Does anyone have a source for O2's plans to activate new masts on the Network, or any idea who a mere consumer could ask? A new mast was constructed near by at Eastbury (we got no mobile signal from anyone - except a sort of Vodaphone kludge that inv...

Interesting Article on 4G in the UK

Understanding 4G in the UK: Everything you need to know Windows Central |Cutting through the technobabble.Everyone knows 4G comes after 3G. It's faster, better, not to mention more expensive. But "4G" can refer to a bunch of different things, and the...

Line rental and broadband charges

I just read this interesting article from bitter wallet. TalkTalk are the first to follow governments proposed one fee for phone and broadband. to me this seems like a good idea, no more hiding the line rental by discounting it for 6/12 months be sti...

Loyalty

Been 02 customer 24 months to upgrade and stay more expensive than to go to car phone warehouse and get same deal as a new 02 contract on iphone 6s when is loyalty of staying rewarded.

Resolved! Holiday

Do i have to inform o2 when going on holiday

Resolved! Are O2 losing customers? Contract renewal expensive! (£460 increase)

Hi I've been on contracts with O2 for about 10 years now. I'm due for renewal this month and decided to give O2 a ring (as I do every 2 years). My current phone contract was 2 years (May 14 to May 16) £33.70 per month for Unl Mins, Unl Texts, 5GB Dat...

11 days and counting - for unlock

So after 11 days, and many hours of repeating the same conversation with numerous "GURUS" O2 have managed to let me down, ignore me, make countless empty promises and totally fail to unblock my device. A customer with them foe years, they seem to be ...

Resolved! How to delete 02 community account

issue now sorted