no service

[Anonymous]

I lost service about 4pm and after switching off 3 or four times I checked the 02 website to see if any notices about faults. When I didnt see anything obviously there, I contacted my sister who lives just a mile away and her o2 service is working. I therfore put it down to a faulty phone. It was only on delving deeper into the o2 site that I found these discussions and find that many other people are having the same problem all round the country. Why oh why have o2 not put something prominent on their website to save all the wasted time and give us some idea how long the problem is going to last??????? EJ Accrington Lancs

[Anonymous]

What's going to happen to all the undelivered texts from other networks that are waiting to come in to O2 customers, will that bring it crashing down again??!!

[Anonymous]

i live in fife, scotland my service has been down since just after lunchtime, and its still down i am not a happy bunny. come on 02 its taking far to long, think i will be getting a sim for another network so i have the option when this stuff happens.

[Anonymous]

or we will all get a mass quantity of texts at 3am lol

[Anonymous]

first ulster bank now o2 maybe o2 are run by ulster bank or maybe they have their money in it and cant get it out lol

[Anonymous]

It's not just Wigan, My Iphone 4 went off at 13:30 today whilst I was in London and has been saying no service ever since, my company Iphone 4s also on 02 is working fine as is my Samsung Galaxy 2 also on 02, so I thought my iphone had gone faulty, drove back home to wigan rebooted etc no service, put my sim in an old Nokia with an adaptor and it shows voicemail icon but no service, when you ring it says there is a fault, got to admit I have been with 02 for years and have several handsets with them but when they are due for renewal I think Vodafone will be getting my business as the signal level and call quality has been dropping for a while now.

[Anonymous]

I'm in Blackburn, Lancs and my phone has been off since 1pm, it came back on at 3.30pm for all of 3 minutes, it is now 9.45pm and I still have no service, on checking the O2 status page it informed me that I had normal coverage, that was at 4pm and every time I have tried to log in since it simply crashes, I was waiting for my daughter's Epilepsy Doctor to call me back early this afternoon with an emergency appointment............thank you O2 for nothing, no phone call received and the 3 minutes service I did get didn't get me past the phone ringing at the Childrens Outpatients Department to see if I'd missed the call! Useless!

[Anonymous]

people are entitled to their opinion just as they are entitled when paying for a service to receive a good one in return, we are all complaining about the level of customer service received by 02,if you do not agree then that is your opinion, and im sure we all respect it, just as you should ours

[Anonymous]

I live in Glasgow and only found that I had problems after 3pm. Still have no service...... I have tried to contact customer services, no joy. OK, things happen, but the lack of information is nothing short of a disgrace. I have been with o2 since 1998, time for a change. Really angry about this...... My wife is also o2, she also is pretty annoyed about lack of information.

[Anonymous]

This was just on the homepage. Network latest: We continue to manage the problem on our network that is affecting some of our customers. Customers may still be having difficulty making and receiving calls, sending texts or using data. We are sorry for any inconvenience. Our engineers are dealing with the problem as a priority and we hope to restore full service as soon as possible. Just to let you all know

[Anonymous]

I didnt realise i had no signal until i had to make a call. When your at least 20 miles from a freinds and need directions and your in the middle of nowhere with no acceses to a phone. needless to say i was quite panicy as thought i was lost. until some guy showed up thank goodnes he did id still be lost.