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no service

Anonymous
Not applicable
I lost service about 4pm and after switching off 3 or four times I checked the 02 website to see if any notices about faults. When I didnt see anything obviously there, I contacted my sister who lives just a mile away and her o2 service is working. I therfore put it down to a faulty phone. It was only on delving deeper into the o2 site that I found these discussions and find that many other people are having the same problem all round the country. Why oh why have o2 not put something prominent on their website to save all the wasted time and give us some idea how long the problem is going to last??????? EJ Accrington Lancs
Message 1 of 171
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Anonymous
Not applicable
No service in Old Colwyn since about 11pm on Thursday 20th. Symptoms seem the same as the big July outage. O2 deny any problem (when I finally got through on chat).
Interesting to note the website says there are planned works on our mast scheduled for next Tuesday.
The current unreliability of the service taken with the dreadful customer service is making me think seriously about cancelling all 4 of our family contracts and moving to another provider
Message 171 of 171
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